We are here to answer your most pressing questions about the Intech Services transition.
Q: Is Mike retiring?
A: No, Mike isn’t sailing off into the sunset yet. He will continue working with the Teflon™ team and customers at FGX to grow the industrial Teflon™ coatings business.
Q: Who is my sales representative, and who else is going with the move?
A: Mike Patterson, Chris Lord, and Steve Bucci will be moving to FGX and continue to be responsible for sales, technical support, and market development for the industrial coatings product line.
Q: How do I reach you by e-mail? Is there a new phone number?
A: You can contact our team through their Intech Services e-mails and phone numbers even after the sale. All e-mail and phone calls will be forwarded. You will receive e-mails from the new FGX e-mail addresses starting in May.
Q: Does this change of ownership mean there’s a price increase?
A: There will be no price increase associated with this transition.
Q: Do I need to reapply for credit at FGX? What will terms be?
A: No, you do not need to reapply for credit. Your terms stay the same and transfer with the sale.
Q: Did MOQs change? What about lead time for ordering?
A: No, there are no changes for MOQs, price, nor lead times for orders.
Q: Will we still be able to get material certifications?
A: Yes – we will still be able to provide Certifications of Conformance and Analysis.
Q: Can I buy online and what is happening with the Intech Marketplace?
A: You will have access to the Intech Marketplace and all e-commerce on our website until the end of April. Because FGX does not have the same backend support and software, you will not be able to purchase products from the Marketplace after the move. Our hope is to reopen the portal in the future. We encourage you to place orders for tapes, masking products, etc. ASAP!
Q: I have an invoice I need to pay. Where do I send the check?A: You can still send all checks to 211 Lake Drive Suite J Newark, DE 19702.
A: Any payments that arrive after we relocate will be forwarded to the new address.
Q: Any recommendations for customers?
A: Yes. Buying inventory in April will guarantee you have product on hand through the move. While we don’t anticipate a disruption in deliveries and service, it is still a good idea to stock up.
Q: What if I have specific questions about ordering and operations?
A: Our next email will cover more details. We will also be providing the new W9 for FGX in the near future.
Did we get your question answered? If not, let us know what it is, and we’ll add it to our blog post. Check back for more Q&As as we get closer to a final sale.
